FAQ's

Here is the updated version with the brand name changed to Cover Craft and the mobile number updated:

  1. How do I know that my order is confirmed?
    Once you place an order, you will receive a confirmation call & email. It will include your order number and estimated time of delivery.

  2. Can I modify my order after placing it?
    Kindly note that we are ready to make changes to your request on the off chance that it has not been fulfilled yet. If you need to change anything in your order, please reach us via email at support@covercraft.com within 24 hours of placing your order. Unfortunately, once the order is fulfilled, you cannot add new items to the order, but you can always place a new order for the desired items. If you wish to remove items from your order, please contact our customer service to cancel the order, so a new order can be placed.

  3. How can I track my order?
    You will receive an email with shipment details, including the shipment number (AWB) and the name of the courier company. You can track your order on their website, or you can also write to us at support@covercraft.com. Additionally, you can track your order from our website.

  4. Are there any shipping charges?
    Shipping charges depend on the delivery options available in your area or country. The shipping cost may vary based on your exact location and delivery choice. Shipping is also dependent on the item ordered, the total weight, and the destination. The total amount will be displayed on the payment confirmation screen before processing.

  5. Do you offer Cash on Delivery?
    Yes, we do offer cash on delivery (Rs.99 extra, no cash back, no free gift). Choose online payment for a better deal!

  6. What are the different ways I can order?
    You can order online through our website,
    via email at support@covercraft.com,
    or call us at +91-7772048898.

For email and call orders, please mention:

  • Name

  • Complete Address with Pin Code

  • Email Address

  • Product to be ordered

  • Phone Number

  1. How long does it take for the order to arrive?
    We ship the items within 2 working days of receiving the order. You can expect your shipment to arrive within 5-6 working days of placing the order. However, India is a vast country, so please anticipate additional time for remote areas and unexpected weather conditions.

  2. Can I have a different billing and shipping address?
    Yes, the billing and shipping address can be different.

  3. How can I get in touch with the company?
    You can email us at support@covercraft.com or call us at +91-7772048898.

  4. Can you expedite my product on priority?
    Expedited delivery varies from region to region. If you want us to expedite your product, give us a call at customer support.

  5. Why is my shipment delayed?
    We ship the items within 2 working days of receiving the order. You can expect your shipment to arrive within 5-6 working days of submitting the order. However, India is a vast country, so please anticipate extra time for remote areas and unexpected weather conditions.

  6. How can I pay for my order?
    We offer safe shopping to our customers. We accept payment via CC Avenue, Razor Pay, PayTM. You can choose the most suitable payment method for you.

  7. How to cancel my order?
    It's very simple to cancel your order with Cover Craft. There are three ways by which you can confidently and easily cancel your order:

  • You can drop an email at support@covercraft.com with the subject "Cancel My Order," and we'll cancel your order as soon as we receive your email.

  • We always make a confirmation call before dispatching your order, so you can straightforwardly change or cancel your order during that call.

  • You can also directly call us to cancel your order during our office hours: 10:00 AM - 05:00 PM at +91-7772048898.

Let me know if you need further adjustments!